Purchase Options Cancellation Policy

Last updated: 16/10/2026

Order Cancellations

If you wish to cancel an order, please contact Hunters Raw as soon as possible, quoting your order number. We will do our best to accommodate cancellation requests, provided your order has not already been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Frozen and Perishable Products

Due to the perishable nature of frozen raw dog food, we cannot accept returns simply because you have changed your mind once your order has been dispatched, except where your statutory rights apply.

If your order arrives damaged, incorrect or in an unacceptable condition, please contact us promptly so we can investigate and resolve the issue.

Nothing in this policy affects your statutory consumer rights.

Subscription and Recurring Orders

If a product is purchased through a subscription or recurring purchase option, cancellation and amendment terms will be provided at the time of purchase. Please cancel or amend your subscription before the next order is processed to avoid being charged for that order.

Contact Us

For cancellation requests or assistance with an order, please contact Hunters Raw and provide your order number and relevant details.